Human Resource Management

HRM 465: Total Quality Management (TQM)

The purpose of this course is to acquaint with the students about the application of the concept of total quality management in organizations.


  1. Fundamentals of TQM: Concept, Basic elements, Major approaches, Difference between traditional management and Total Quality Management, TQM System, Benefits of TQM
  2. TQM Processes: Concept and Significance of Process reform, Quality Process, Continuous Reform, Strategies for Total Reform, Crises management against Reform
  3. Quality and Quality Circle (QC): Concept of Quality, Quality Dimensions, Concept of Quality circle, Characteristics of Quality Circle, Scope and Objectives of QC
  4. Leadership in TQM: Role of Leadership in TQM, Attributes of TQM leadership, organization Culture and behavior, Norms for employees
  5.  Continuous Improvement and Quality in Public Service: Concept of Kaizen, Characteristics of Kaizen, Kaizen cycle, implementation of TQM in Public Sector


Bagada, S.D. (2008). Total Quality Management. Delhi: Himalayan Publishing House.

Bank, John (2000). Total Quality management. India: Pearson Education Ltd.

Dhakal, Bimal (2066). Total Quality Management. Kathmandu: Airabati Prakashan.