Fifth Semester

BPA 413: Office Management

The objective of this course is to provide concepts and practices of office management to the students. After the completion of this course, the students will have understanding on organizations and the office layout management, procedures and methods of the office system, personnel system, record management and the application of scientific methods and IT in organization.

  1. Introduction
    • Concept and importance of Office Management
    • Organization and employees
    • Organizational charts
    • Functions of office manager
    • Office accommodation
    • Physical conditions: Office furniture and lay-out
  2. Public relations
    • Concept and importance
    • Tools of public relations: Press release, press conference, interaction and discussion
    • Role and duties of spokespersons
    • Right to information with reference RTI Act
  3. Office System
    • Office procedures,
    • Operation & Maintenance (O & M)
    • Work charts, Minutes, Work measure, production and control, Office machines,
    • Application of IT
  4. Record Management
    • Records administration
    • Indexing
    • Filling system and its equipment
    • Hard copy and soft records
  5. General Services
    • Communication system
    • Online operation
    • Outward mail and postal services
    • Correspondence
    • Office stationery
    • Prevention of fraud
    • Report writing
  • Arora, S.P. (1980). Office Organization and Management. New Delhi: Vikash Publishing House Pvt. Ltd.
  • Chopra, R.K & Gauri, Priyanka (2015). Office Management. Mumbai: Meena Pandey for Himalaya Publishing House.
Local Governance Specialization

LG 476: Public Service Delivery

The objectives of this course is to aware of the students about the paradigm shift in the policy of the government to act in partnership or in a collaborative way so that the services delivered to the people become reliable, satisfactory and trust worthy in quality and quantity.


  1. Introduction: Concept and meaning of public service delivery, pattern of service delivery, Sectoral engagement in public service delivery.
  2. Forms of service delivery, procedures of service delivery, technology used in service delivery, RTI and Public service delivery
  3. Approaches in public service delivery, organizations, planning and control for public service delivery, transparency in public service delivery
  4. Networking in public service delivery, interrelationship between citizen and governments in service delivery, integrity in service delivery
  5. Issues in public service delivery- quality vs quantity, service standard, benchmarking, participation and accountability


Egarman, John (2007). Service Delivery: A Challenge for Local Governments. VNG: The Netherlands;(approaches)

Gargan, John J. (Ed) (1997). A Handbook of Local Government and Administration. Hong Kong: Marcel Dekker Inc.

Henry, Nicholas (2007). Public Administration and Public Affairs. New Delhi: Prentice Hall

Holzer, Marc and Richard W. Schweitzer (2011). Public Administration: An Introduction. Delhi: PHI Learning