Tag: Total Quality Management (TQM)

Seventh Semester

BPA 432: Recent Trends in Public Management

Post author By root
Post date March 21, 2020

This course intends to know students about new issues in public affairs management at present.

Contents

Reforms in Public Sector: Background of Public Sector activities, Failure of Traditional Public Sector, Principal Agent Theory, Public Choice Theory, Institutional Theory
Public Sector: Management by Objective, Management by Result, Corruptions in Public Sector, Problems and challenge in Public Sector, Solution of Problems and challenge in the Public Sector
Public Sector Management: Office Management, Complain Management, Public hearing, Mobile Service, Citizen Charter
New Public Management: Concept, Characteristics, Need, Strength and weaknesses; Application of New Public Management
Marketing of Public Sector: Liberalization, Globalization and Privatization, Public Privatization partnership, Effective Service Delivery, Total Quality management, Constraints of Marketing Public Services

References

Bangural, Y. and George A.L. (2007). Public Sector Reform in Developing Countries. Palgrave Macmilan.
Brendan, C.N. (2001). Public Sector Reform: An International Perspective. Palgrave Macmillan.

Human Resource Management

HRM 465: Total Quality Management (TQM)

Post author By root
Post date March 20, 2020

The purpose of this course is to acquaint with the students about the application of the concept of total quality management in organizations.

Contents

Fundamentals of TQM: Concept, Basic elements, Major approaches, Difference between traditional management and Total Quality Management, TQM System, Benefits of TQM
TQM Processes: Concept and Significance of Process reform, Quality Process, Continuous Reform, Strategies for Total Reform, Crises management against Reform
Quality and Quality Circle (QC): Concept of Quality, Quality Dimensions, Concept of Quality circle, Characteristics of Quality Circle, Scope and Objectives of QC
Leadership in TQM: Role of Leadership in TQM, Attributes of TQM leadership, organization Culture and behavior, Norms for employees
Continuous Improvement and Quality in Public Service: Concept of Kaizen, Characteristics of Kaizen, Kaizen cycle, implementation of TQM in Public Sector

References

Bagada, S.D. (2008). Total Quality Management. Delhi: Himalayan Publishing House.

Bank, John (2000). Total Quality management. India: Pearson Education Ltd.

Dhakal, Bimal (2066). Total Quality Management. Kathmandu: Airabati Prakashan.

Tags Continuous Reform, Crises Management, Kaizen Cycle, Leadership, Process Reform, Public Sector, Public Service Delivery, Quality Circle, Quality Dimensions, Quality Process, Total Quality Management (TQM), Traditional Management

Human Resource Management

Human Resource Management Specialization

Post author By root
Post date March 20, 2020

Human resources management (HRM) specialization area prepares students about personnel management in any type of institution. They study about personnel administration in Nepal, administrative reforms, performance management, total quality management, employer-employee relations etc.

Subjects	Type	Credits
HRM 461: Nepalese Personnel Administration	Theory	3
HRM 462: Administrative Reform	Theory	3
HRM 463: Human Resource Development	Theory	3
HRM 464: Performance Management	Theory	3
HRM 465: Total Quality Management	Theory	3
HRM 466: Employer-Employee Relations	Theory	3

Tags Administrative Reform, Employee-Employer Relations, Human Resource Management (HRM), Performance Management, Personnel Mngement, Total Quality Management (TQM)